shipping & returns

We send orders daily, Monday to Friday. The shipping confirmation may be sent a day later, but your post will have gone out on time. 

For standard shipping we use Royal Mail, and for express shipping we use DHL. All our delivery times are based on their delivery predictions. With standard international shipping we cannot guarantee the postal service is as reliable when it reaches its country of destination, so in some instances it may take longer than expected. 

UK shipping

Standard untracked UK delivery £3.50 - delivery time of 3-5 working days.

worldwide shipping

Standard Europe delivery £12.00 - delivery time of 5-7 working days.

Standard worldwide delivery (other) £15.00 - delivery time of 6-10 working days.  

We will be adding DHL express shipping options soon.

Please note: outside the EU, the buyer is responsible for any import or customs fees that may apply.

Please double check your address is correct before placing your order or contact us immediately if you notice an error. Incorrect addresses can lead items to be held up for months whilst the order is being returned back to us and we can resend.

returns

We accept returns on items that do not fit or in the unlikely event that there is a fault in the garment*. Items must be returned in original condition with the packaging intact within 14 days of purchase.

Sale items cannot be refunded, only exchanged for another item or credit note. Pre-loved items are final sale, no refunds or exchanges.

Unfortunately we cannot cover cost of returns unless item is faulty. We advise you return your item using a secure tracked postal method, with proof of postage, as we are unable to refund or exchange items not received. Please make sure to email us if you wish to return an item before sending to:
Nellie Quats
PO Box 72878
LONDON
N2 2EW

*If a garment is faulty, we will offer a repair or stock permitting, a replacement garment. If unfixable or unavailable, we will refund you. Please note, linen often has some inconsistencies in the weave. These are not faults but rather natural imperfections and part of the nature of the fabric.

payment options

We accept Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Paypal and Clearpay.