sample sale guide
Here are the answers to the most common questions about the sample sale. Please feel free to get in touch if something isn't covered below.
What time is the sale taking place?
Friday 4th February - 8pm GMT.
On our website here.
How long will it be available for?
We will leave the sale up for the duration of the weekend and take it down on Sunday evening.
What will be available?
Photoshoot samples, initial samples and production pieces with slight faults. There may be a few original pieces that were sampled and didn't go into production.
What sizes are available?
Sizes 12 months - 8 years.
We will have added a feature where you can shop by size (on the left), so you are able to filter and view pieces more easily.
How will we know what the fault is or where the sample is from?
Each piece has a clear description explaining it's faults and where it has been used. Most will have photos of the fault (if there is one). Please read this description carefully before purchasing as samples are non refundable.
Will the sale be available to all with worldwide shipping?
The sample sale will be available to everyone worldwide (we've chosen a time to try and suit as many countries as possible)
Is shipping included in the sample sale price?
No, shipping is added on at the checkout.
Are your shopping carts held for you?
Shopping carts aren't held for you. Sadly the website doesn't allow you to hold your cart whilst you continue to shop or whilst you checkout, so your item may go missing before you checkout if someone gets there first. We understand this can be really disappointing but please be assured we will continue to do sample sales regularly each season so it's definitely worth trying again next time.
Will you combine orders?
Yes, we will check and combine orders before we ship and refund any additional postage you may have spent when placing multiple orders.
Create a customer account on a desktop (not applicable to mobile)
Create a customer account before hand by clicking on the head icon in the top right hand corner of the website (next to the cart button) and create an account with your address and details. Make sure you're signed in and ready before you start as this should allow a quicker checkout process.
Add other items earlier on
If you plan on ordering anything else with your sample sale pieces, make sure to add them to the cart before the sale goes live so you don't waste any time checking out.
Read all the descriptions
Make sure to read all the descriptions carefully and check photos (where possible) as all sample sale pieces are final sale and non refundable.
Please note, there may be a short period on the day where the website is password protected in order for us to set up the sample sale.
Enjoy! And please get in touch with any questions about the sale.