We started NQ pre-loved to extend the lifespan of our garments, contribute to a circular economy & reduce waste.
You can now sell worn NQ pieces, making sure that your much loved garments are passed on and loved again. We donate 5% of profits to charity, you receive a percentage of the resale price and your NQ item is passed on to a loving new home. To top it off, you can buy old favourites you may have missed (& at a more affordable price too).
so, how does it work?
Before receiving items we ask that customers read the below instructions and fill in our form with as much detail about their NQ pre-loved garment(s) as possible. Please include at least two high quality photos of each item.
We inspect all items closely and reserve the right not to accept something if its condition does not meet our standard. That means, no holes or stains and item must be recently washed. If you have taken out labels or buttons are missing, please include this information and photograph so we can assess. We may still accept the garment if we are able to reattach the missing items, but this will likely be deducted off the money you receive.
We may also reject items if we have too many of a specific style or size.
Information and photos must be submitted before sending the item. Once approved, send item to:
PO Box 72878
We advise you send your item(s) using a secure tracked postal method, with proof of postage, as we are unable to deal with items not received.
If there is an issue with the garment when we receive it, we will return it back to you, but we will require a £3.50 return shipping fee (if you are UK based) that we will wait to receive before sending your item. Alternatively with your permission, we can donate the item to our local charity shop.
You will receive a voucher code to spend online with Nellie Quats for 50% of the price that your item is sold for. eg if it's listed for £30, you will receive £15. This will be sent to you once we have received and given the final approval to your item.
The items will be listed at roughly 40-50% of the original retail price. All items are final sale, and cannot be exchanged or refunded. Shipping is not included in the price.
5% of NQ preloved sales will be donated to an environmental charity.
(Partner charity will be confirmed before preloved shop goes live.)
We will release preloved drops throughout the year. We will aim to do this every 3 months, though this may vary.